Plans & Billing
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You can subscribe to a paid plan for your Workspace from the Settings Page. Subscribing to a paid plan will offer more features and more capacity in terms of server capacity. You can see the details of the different plans in the .
You can either pick monthly or yearly plans. Yearly plans offer a discount over the monthly cost. A plan is billed in advance on a monthly basis or a yearly basis. Note that once you have chosen a frequency, you cannot move to another frequency without first canceling your plan.
We do not currently offer discounts but may consider discounts on a case-by-case basis for students, educators, and non-profits (renewable with proper proof). Please if you think your organization should have a discount.
You can cancel your plan at any time. Note that when you do so, the cancellation will be immediate, and you'll lose access to paid features. To cancel a plan select Manage Billing on the Billing Tab of the Settings Page.
Scoutship uses Stripe, an external service, to process payments. A declined charge will be the result of the interaction between Stripe and your bank's fraud system. Even if you entered your information correctly and made previous, successful payments, a payment may still be declined. When we process a payment on your card, we send all the information you have entered and the system will take them into account to define the risk level.
If your payments are being declined, please make sure all the entered information is correct and if you are still unable to make a payment, try reaching out to your banking institution and ask if there are any restrictions on your card.
Invoices will be emailed to the administrator of your account by our payments processor, Stripe. To access invoices or make changes to invoices, select Manage Billing on the Billing Tab of the Settings Page.
We do not offer refunds. Any month paid cannot be reimbursed nor credited to your account.
Scoutship accepts major credit and debit cards (see Stripe's for more details). To change your payment method select Manage Billing on the Billing Tab of the Settings Page.